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Consumer enquiries

When contacting us about our products, please supply the full product details including weight (if rolling tobacco) and the production code, found under the dotted rectangular bar on your packaging

The most efficient way to get in touch about our products is via the contact details shown on the packaging.

UK consumers can reach our consumer services team by phone on 0800 232 1175 or by email at consumer.services@impbrands.com

Consumers can also use the general enquiries form (above): select ‘consumer services’ from the drop-down menu and include the details listed above.


Careers enquiries
 

Find out what it’s like to work with us, and register your interest in a career at Imperial Brands.

Media enquiries
 

Contact information for use by journalists and news organisations only.

Shareholder enquiries

For analysts, institutions and investors.
 

Former employee contacts

If you are a former employee of the company and have an HR query, including to request a reference, get in touch with us by email at HROps_UKl@uk.imptob.com

For queries about your pension visit the Imperial Tobacco Pension Fund website for contact details and further information.


General enquiries

Please help us to deal with your enquiry as quickly as possible by being as specific as possible. By selecting the right option in the drop-down subject field, we can direct your concern to the correct team.

We do not respond to enquiries about marketing or promoting our brands, nor those seeking new business or supplier partnerships.


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