How we innovate

Working hand-in-hand with our third-party partners, we are putting consumer insights at the centre of our fast and agile product development activities

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Our refocused innovation work is built on a forensic understanding of our consumers and a sharp definition of our brands.

We’ve recruited a great team with diverse experience and have designed a way of working which puts the consumers at the centre of the process. 

Innovation activities in both combustibles and next generation products are pursued at three distinct hubs. 

Here, our researchers and product development teams interact together closer than ever before to get into the mind of consumers and make sense of what they want.

Our innovation centres

  • Liverpool, which focuses on vape and modern oral
  • Hamburg, focusing on heated products and combustibles 
  • Shenzhen, which gives us closer relationships with our Chinese partners

At these sites we work fast to create initial concepts – sometimes in a matter of a few hours – and then we get these design ideas back into the hands of those consumers.

This collaborative, test-and-learn way of working continues as we move to functioning prototype and then prototype to full production. 

Working with third parties

As the challenger in our sector, we know we can’t innovate alone. For us, creating a healthier future is a team effort which involves trusted third-party partners.

Consumer feedback is provided immediately to our partners – and this helps them contribute rapidly and more actively to product development.

Responsible innovation

We also embed our science teams in the innovation process.

This ensures we innovate safely, responsibly and with a clear eye to our contribution to tobacco harm reduction.

Our approach is about making fewer, better innovations built around deep consumer insights.

We have already seen product cycles come down from more than a year to a handful of months, and we now offer much greater choice to consumers. 

What our partners say

person

"When we innovate at pace, sometimes we face challenges, but we collaborate to find solutions together and deliver the best proposition for consumers."

person

"Sustainability is top of our minds in our work with Imperial. We collaborate closely and have driven innovative packaging improvements that are better for the environment and the consumer."

person

"Together, we need to develop and bring to market quality products in a sequence – ready to offer something more to the consumer every time."

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