Jing Xiao

Can you give us a brief overview of your role?

I work in supply chain. Myself and my team organise and manage the supply from overseas into market and distribution of stock across the states and delivery into customer’s DC.

What is your experience at Imperial so far?

I joined Imperial Brands about 10 months ago and it has been a great journey. It’s focus on consumer as the key strategy as well as the focus on People are the key reasons for me to join the company. I’ve got chance to work with a great team, very knowledgeable people who gave me a lot of support and training. I really enjoy the friendly environment here, open door policy of senior management and can-do attitude and understanding to each other.

What do you enjoy about your role?

I get to work with different functions locally and globally; locally I need to work with Sales, Saleslink, Marketing, Demand Planning to ensure right stock at right place at the right time.

Putting the consumer first is something we all do, how do you this in your role?

In my role, customer service is the top priority. Ensuring the maximum on-shelf availability is our ultimate goal. Through the collaboration with other functions (Saleslink, accounts, sales, 3PLs), we have delivered amazing customer service result by ensuring stock is delivered to the customers on time in full.

How would you describe the culture at Imperial?

The culture at Imperial brands is vibrant , challenging, engaging and inclusive.